Connect Charge
- $25 Future Day Requests (non-refundable)
applicable to new account, move, or transfer
- $60 Same Day Requests (non-refundable)
applicable to new account, move, or transfer
For more detailed information, see our Fees for Service.
Late Payment
- $15 or 3% (whichever is greater) applicable when payment is received after due date
For more detailed information, see our Fees for Service.
Collection Fee
- $60 if we come to disconnect and bill is paid on premises
For more detailed information, see our Fees for Service.
Reconnect Service after Non-Payment of Bill
- $75 during normal business hours
- $165 after normal business hours, weekends, or holidays
For more detailed information, see our Fees for Service.
After Hours Service
- $185 minimum after normal business hours, weekends, or holidays
For more detailed information, see our Fees for Service.
Landlords
Options for landlords when a tenant requests disconnection of service:
- $5 - service automatically read into Landlord's name
Notification will be received when the Landlord receives the bill for service.
- $10 - service automatically read into Landlord's name
Notification will be made by phone, mail or email within 48 hours of change in service.
- $25 - NPPD will attempt to notify Landlord prior to any change within 24 hours
Landlord will have the option to have the service read into their name and be charged the $25 fee or choose to have the service disconnected at no charge to the Landlord.
If NPPD is unable to contact the Landlord, a letter will be sent informing of change in service.
- $0 - NPPD will disconnect meter
No notification to the Landlord of the change in service.
For more detailed information, see our Landlord Agreement, Landlord Notification, and Fees for Service.
